RedShelf Refund Policy
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Refund Process
To request a refund, End User can complete this form. Please include any additional information regarding the order you wish to have refunded. Refund requests will be processed within 24 hours of receipt. However,
a. Bookstore Purchases – For refunds of purchases made within a bookstore, End User should contact the bookstore where the item was purchased and not RedShelf.
b. Inclusive and Equitable Access – Inclusive and Equitable Access Students should contact their Institution regarding any refunds under their Institutions Inclusive or Equitable Access program. If the Add/Drop date for End User’s course has already passed, End User’s institution has been charged and might not be willing or able to give End User a full refund, if any.
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Refund Rules (for Individual End Users only*)
Refunds (for Individual End Users) are dependent upon the type of product purchased and can vary by publisher; please review the refund policy by product type.
a. eBooks – Purchases of eBooks are generally refundable within fourteen (14) days of the first day of access, or thirty (30) days after the eBook purchase is made, whichever occurs first. However, no refund is possible if more than 10% of the eBook has been viewed and/or if any page(s) of the eBook has been printed.
b. Courseware – Access Code / Courseware purchases are refundable within fourteen (14) days after the purchase is made.
*These refund rules do NOT apply to Inclusive Access or Equitable Access students who get access to their course materials through their institution (please refer to section b under "Refund Process" at the top of this page).
*To the extent you are charged a Platform Fee when purchasing eBooks and/or Courseware through RedShelf.com or any RedShelf ecommerce website, such Platform Fee is non-refundable.
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Physical Refunds (for Individual End Users only*)
a. “Return Process for Textbooks - Agnostic to the supplier, an end-user will have 30 days to return a textbook (30 days from the time the book is shipped to the end-user~scanned in by the carrier~). Textbooks returned in a bad condition, including but not limited to excessive damage or over-use, will not qualify for a refund. The end-user is responsible for any book return, stocking, shipping, handling, or loss fees. The summation of these fees will be deducted from the amount refunded to the end-user. Certain items are non-refundable, which will be viewable to an end-user before an order is placed (these would not be subject to the refund policy). Refunds will be processed once an item meets the conditions above and is received by the supplier. If an end-user attempts to return something that can't be returned (i.e.damaged, opened, wrong item), then they forfeit the material. “
b. “Return Process for Non-textbook items - Agnostic to the supplier, an end-user will have 30 days to return a physical item (30 days from the time the book is shipped to the end-user~scanned in by the carrier~). Non-textbook items in reasonable, resalable condition may be refunded or exchanged with the original receipt within 30 calendar days of purchase. Conditions of the return policy are: (1) Computer software and electronics will not be refunded or exchanged if the packaging is opened. (2) Clothing and spirit items will only be refunded or exchanged if such items have the original tags, are in new condition, and are in the original packaging. Refunds will be processed once an item meets the conditions above and is received by the supplier. If an end-user attempts to return something that can't be returned (i.e.damaged, opened, wrong item), then they forfeit the material. ”
c. “Return Process for Participation in an Equitable Access Program - After the school's opting deadline, end-users participating in an EA program are not eligible for returns. End-users in EA programs who end up opting out AFTER their materials have been shipped will be required to return their books to our suppliers to receive a refund.
d. “Return Process for Participation in an Inclusive Access Program - After the school's opting deadline, students participating in an IA program are not eligible for returns. Students in IA programs who end up (1) dropping a course OR (2) opting out AFTER their materials have been shipped will be required to return their books to our suppliers to receive a refund. ”
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